Friday, December 07, 2018

What a lovely way to do business

Back in the Summer we decided that the rear of our property could do with some new gates. We did exactly what anyone in Derby would do...we put in "Gates + Derby" into Google and we were fed with a number of link options. Ideally we wanted someone genuinely local and someone we could talk to about our needs...(we had a front gate that needed repairing too).

So after some diligence we opted for "The Gatemaker" making an on-line e-mail enquiry, we were quickly contacted by Jami who arranged for their representative Bernie to come out and measure up. Bernie gave us a quote there and then, along with a very reasonable leadtime. We were impressed. Good quality, good price and totally honest.

Shortly after this we had a brand new set of gates delivered for the rear car park - with a promise that the refurbished front gate would follow a week later...

Unfortunately, due to some issues with the powder coating this was slightly delayed. Which led us to a couple of days of increasingly quirky but friendly email banter and communication (involving the mention of aliens and meerkats - both of which adorn the Gatemaker vans - when you see one you'll know it!). Problem resolved, and no harm done...

The front gate duly arrived and we were all delighted, so much so that we ordered another gate for the rear, as this made the property look so much better...and finally the whole picture was complete.

About three months went by  - with no issues.

When, suddenly, quite out of the blue, we received a phone call from Bernie.

It turns out that he is actually a Director of the Gatemaker and at first we thought our BACs payment had maybe failed...however,  the call was about about something completely different...

Bernie explained that when he visited us, he was impressed with the work we do and more importantly, the attitude and approach to our correspondence (I sent them a picture of a meerkat with a machine gun at one point...!). It was our up-front and honest approach that they all liked, 'the way we dealt with a problem' is exactly how he put it.

So, a visit was arranged and we were delighted to be appointed as the creative agency for The Gatemaker and Derby Gates. It's early days yet but we are all very excited about helping this local company to expand and grow.

The pictures above show how we intend to develop the Gatemakers' corporate identity - you can see our initial concept compared to the original below. In additon there will be new sales brochures, a more comprehensive website as well as new stationery, signage and showroom. We are all very much looking forward to helping them throughout 2019 and beyond.

Quite simply, we love working with nice people - if you like working with nice people too,  then why not give us a call on 01332 291141 and we will happy to chat about your needs.

Also, if you need new gates or any metal work refurbishing, then look no further than The Gatemaker - top people, with top quality products.


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